Last Updated: July 11, 2026

At Fraemie, we want you to shop with confidence. Every product is carefully checked and packed before it is shipped. If you receive a damaged, defective, or incorrect item, we are here to help.

Please read our Return & Refund Policy before placing an order.

1. Return Eligibility

You may request a return if:

• You received a damaged product.
• You received the wrong product.
• The product has a manufacturing defect.
• The product is incomplete or missing parts.

To be eligible for a return:

• The request must be made within 48 hours of delivery.
• The product must be unused and in its original condition.
• The original packaging, accessories, and invoice must be included.
• Clear photos or videos of the product and packaging must be provided.

2. Items That Cannot Be Returned

Returns are not accepted for:

• Change of mind after purchase.
• Incorrect size selected by the customer.
• Products damaged due to misuse, improper handling, or accidents.
• Minor color differences caused by screen settings.
• Normal wear and tear after use.
• Custom-made or personalized products, unless they arrive damaged or defective.
• Products returned without prior approval from our support team.

3. Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong item:

1. Contact our customer support within 48 hours of delivery.
2. Share your order number.
3. Send clear photos or a short video showing:
   • The product
   • The packaging
   • The shipping label
   • The damaged area (if applicable)

After reviewing your request, we will offer an appropriate solution, such as a replacement, refund, or store credit, depending on the situation.

4. Return Process

Once your return request is approved:

• We will provide return instructions.
• Pack the product securely in its original packaging.
• Send the product using the method advised by our support team.

Please do not return any product without approval, as it may delay the process.

5. Refund Policy

If your return is approved:

• Refunds will be processed to the original payment method.
• Processing may take 5–10 business days after the returned product is received and inspected.
• Depending on your bank or payment provider, the amount may take additional time to appear in your account.

Shipping charges are generally non-refundable, unless the return is due to our mistake.

6. Replacement Policy

We will arrange a replacement when:

• You receive a damaged product.
• You receive the wrong product.
• The product has a verified manufacturing defect.

Replacement is subject to product availability. If the same item is unavailable, we may offer a refund or an alternative product of similar value.

7. Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled.

If you need to cancel an order, please contact us as soon as possible.

8. Non-Delivery

If your order is delayed or not delivered:

• Please contact us with your order number.
• We will work with our delivery partner to investigate the issue.
• If the shipment is confirmed as lost, we will provide a suitable resolution.

9. Refund Exceptions

Refunds may not be issued if:

• The returned product is used, damaged by the customer, or missing original packaging.
• The return request is made after the allowed return period.
• The product does not meet the return conditions stated in this policy.

10. Fraud Prevention

To protect both our customers and our business:

• We reserve the right to reject return or refund requests that appear fraudulent, abusive, or do not meet our policy requirements.
• Repeated misuse of our return policy may result in future orders being declined.

11. Contact Us

If you have any questions about returns or refunds, please contact us.

Fraemie

Website: www.fraemie.com

Email: support@fraemie.com

Business Hours: Monday to Friday | 10:00 AM – 6:00 PM (IST)

Important Note

This policy is intended to protect both our customers and Fraemie. It should be read together with our Shipping Policy, Privacy Policy, and Terms & Conditions. By placing an order on www.fraemie.com, you agree to the terms outlined in these policies.